Scheduled deliveries
Recurring routes built around your pharmacy.
02 — How it works
From pharmacy to patient
A clearer, safer, more reliable delivery process.
Delivery complete- 01Picked upSecure handoff
- 02In transitDriver verified
- 03Out for deliveryLive tracking
- 04DeliveredProof of delivery
DELIVERY SOLUTIONS03
Built for real
pharmacy operations.
Flexible, reliable and pharmacy-focused delivery solutions designed around the way you actually operate.
On-demand delivery
Responsive support when patients need it most.
Driver coordination
Verified couriers and clear communication.
Delivery confirmation
Digital proof at every completed handoff.
Operational visibility
Real-time insight across every location.
04REAL-TIME VISIBILITY
Know where
every delivery is.
From pickup to drop-off, TRACE keeps you informed with real-time updates and delivery confirmation.
See the platform
- Picked up2:14 PM
- In transit2:42 PM
- Out for delivery3:01 PM
- Delivered3:07 PM
🚐
In transitDriver verified
2:42 PM
2:42 PM
↓ 70%Less follow-up calls✓ 100%Delivery confirmation✓ HigherPatient satisfaction↗ MoreOperational control
Tri-State
CoverageNew York
New Jersey
Long Island
CoverageNew York
New Jersey
Long Island
Real-Time CoveragePrescriptions
Essentials
A healthier tomorrow
Essentials
A healthier tomorrow
New Jersey
Bronx
Manhattan
Queens
Brooklyn
Staten Island
Long Island
5BoroughsNew York City
2StatesNY & NJ
12+CountiesCovered
1M+PeopleServed
More reach.
A healthier
tomorrow.
ZIP Code Coverage
We deliver
across NY, NJ
& Long Island.
Fast. Secure. Right to You.
Enter a ZIP code to check if we deliver to your area and see estimated delivery availability.
Wide
Coverage
Coverage
On-Time
Delivery
Delivery
Secure &
Reliable
Reliable
Tri-State
Community
Community
A healthier tomorrow.
Delivered.
WHY PHARMACIES CHOOSE TRACE05
Less manual work.
More confidence.
“TRACE has streamlined our delivery process and given our team hours back every week.”— Independent Pharmacy
New Jersey
FOR EVERY TYPE OF PHARMACY06
Delivery that
adapts to your needs.
Independent PharmaciesMulti-LocationSpecialty PharmacyLTC & High Volume
Independent pharmacies
Professional delivery solutions that help you serve your local community with greater efficiency and peace of mind.
Learn more07TRUST + CONTROL
Pharmacy-focused.
Built for what matters.
Pharmacy
expertise
We understand your workflows, patients and priorities.
Clear chain
of custody
Accountability from pickup to delivery.
Professional
patient experience
Reliable, on-time delivery that reflects the care you provide.
Operational
support
A partner invested in your success.
WHY TRACE08
Medicine
connects people.
Behind every route is a person waiting for care. TRACE brings pharmacies, couriers and recipients into one clear experience—so every handoff feels precise, informed and human.
PHARMACYTRACEPATIENT
07COMMON QUESTIONS
What to
know.
Answers for pharmacies, patients and delivery teams.
Pricing is tailored to delivery volume, service area, scheduling and support needs. We provide a clear proposal after a brief discovery call.
Timing depends on locations and workflow needs. TRACE coordinates setup, training and launch planning with your pharmacy team.
TRACE covers Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Long Island, and New Jersey. Use the ZIP checker above to confirm a specific address.
View coverage areasTRACE is designed around controlled handoffs, chain-of-custody records, verified couriers and delivery confirmation for sealed pharmacy-prepared packages.
The courier follows the pharmacy's delivery protocol, which may include a secure reattempt, return to the pharmacy or another approved handoff.
Yes. Status updates can include pickup, live progress, ETA and proof of delivery.
No. TRACE is a logistics and delivery service. Medication is selected, dispensed and labeled by licensed pharmacies.
Yes. Pharmacy teams can reach TRACE for delivery questions, exceptions and special requests.
Talk to TRACE